Self-hosted · CFFlowmails

Terms

Terms of Service

The agreement that governs your use of Flowmails, the Cloudflare-native email platform for custom domains. By creating an account or routing email through Flowmails, you accept these terms.

Last updated 2026-07-03.

1 · Acceptance of terms

Welcome to Flowmails (“Flowmails”, “we”, “us”, or “our”). We provide a Cloudflare-native email routing platform available at flowmails.net (the “Service”).

By creating an account, subscribing to a plan, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorised to enter into this agreement on behalf of yourself or any organisation you represent.

If you do not agree to these Terms, you may not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2 · Service description

Flowmails is a software-as-a-service (SaaS) platform that runs on Cloudflare Workers and routes email for custom domains. Inbound mail is captured by Cloudflare Email Routing and forwarded through a Worker that we provision inside your own Cloudflare account. Outbound mail is sent through Cloudflare Email Services with the sender reputation of the zone you own.

The Service is a digital, intangible product. Access begins on payment confirmation. Because the Service is delivered instantly, refunds are subject to the specific limits set out in §7 below.

3 · Account registration

Using the Service requires creating an account with accurate and complete information. You are responsible for keeping your account credentials confidential and for every action taken under your account.

  • You are responsible for maintaining the security of your account credentials and all activity that occurs under your account.
  • You must provide accurate and complete information when registering and keep your account details up to date.
  • You are responsible for ensuring that your use of the Service complies with all applicable laws, regulations, and third-party agreements (including Cloudflare’s Product Usage Rules).
  • You may not share your account credentials with third parties or use another user’s account without their permission.
  • If you register on behalf of a company or organisation, you represent that you are authorised to bind that entity to these Terms.

4 · Subscription plans

We offer subscription plans to access the Service: a free Base plan, a Pro plan, and an Enterprise plan. Each plan is billed monthly or annually. Current plan details and pricing are published at /price and form part of these Terms by reference.

We may modify plan features or introduce new plans at any time. Material changes to your existing plan will follow the notice rules in §15.

5 · Billing and payment

5.1 Auto-renewal authorisation. By providing a payment method and subscribing to a paid plan, you expressly authorise Flowmails to charge your payment method for the recurring subscription fees at the cadence you selected. This authorisation remains in effect until you cancel the subscription under §6. Annual subscribers will receive a renewal notice by email at least seven days before the renewal charge.

5.2 Payment processors. Card data is processed exclusively by our PCI-DSS-compliant payment processors (Waffo Pancake for the Waffo gateway; Creem and PayPal for the alternative gateways) and is never stored on our servers.

5.3 Taxes. Prices listed on /price are exclusive of applicable taxes (including VAT, GST, and sales tax) unless stated otherwise. Where required by law, we collect and remit the applicable tax on your behalf.

6 · Cancellation

You can cancel your subscription at any time:

Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date, and we will not charge your payment method for the next period. We send a cancellation confirmation email within ten minutes of processing the request.

7 · Refund policy

7.1 General policy. Because the Service is a digital product delivered on payment confirmation, subscription fees are generally non-refundable, subject to the exceptions below.

7.2 Refundable scenarios.

  • 7-day new-subscriber guarantee: a first-time subscriber may request a full refund within 7 days of the initial charge.
  • Duplicate charge: refunds for any duplicate charge caused by a billing error.
  • Verified service outage: a pro-rata refund or service credit for any verified outage caused by us that lasts more than 72 continuous hours.
  • Statutory rights: any right of withdrawal or refund granted by applicable law (such as the EU/UK 14-day cooling-off period for consumers) is preserved.

7.3 How to request a refund. Email order@flowmails.net with your account email, the order id from your most recent receipt, and the reason for the request. We acknowledge within 2 business days and process eligible refunds within 5–10 business days back to the original payment method.

7.4 Non-refundable items. Subscription fees for periods already used (outside §7.2); annual subscription fees more than 30 days after the initial purchase; and accounts closed for breach of these Terms or the Acceptable Use Policy.

8 · Billing disputes

If you believe a charge is incorrect, please email order@flowmails.net first so we can investigate before you raise a chargeback with your bank or card issuer. We commit to replying within 2 business days and to resolving confirmed billing errors within 5 business days.

9 · Acceptable use

The Flowmails Acceptable Use & Anti-Spam Policy is incorporated into these Terms by reference. In addition to that policy, you agree not to use the Service:

  • To generate illegal, defamatory, harassing, or fraudulent content.
  • To create, distribute, or assist in the production of deepfakes — AI-synthesised audio, video, or images that impersonate real individuals or are designed to mislead viewers about their origin or authenticity.
  • To generate content that sexualises minors or otherwise violates child-protection laws.
  • To produce malware, phishing content, or attack tooling.
  • To infringe any third party’s intellectual property or privacy rights.
  • To bypass or interfere with the security features of the Service.
  • To resell or sublicense access to the Service without our prior written approval.
  • To violate any applicable law, regulation, or card scheme rule.

10 · Data, privacy, and security

Your use of the Service is governed by our Privacy Policy. Card data is processed exclusively by our PCI-DSS-compliant payment processors (Waffo Pancake for the Waffo gateway; Creem and PayPal for the alternative gateways) and is never stored on our servers.

Account data is retained for 90 days after cancellation and then deleted in accordance with the retention windows set out in the Privacy Policy.

11 · Disclaimer and limitation of liability

11.1 Disclaimer. The Service is provided on an “as is” and “as available” basis, without any express or implied warranty, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

11.2 Limitation of liability. To the maximum extent permitted by law, Flowmails shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim is capped at the amount you paid us in the 12 months before the event giving rise to the claim.

12 · Term and termination

These Terms remain in effect for as long as you use the Service. We may suspend or terminate your access if you materially breach these Terms, engage in fraudulent or illegal activity, or are required to do so by law. If we terminate the Service for a reason other than your breach, we will refund the unused, pre-paid portion of your subscription on a pro-rata basis.

You may delete your account at any time by emailing support@flowmails.net from the address on your account. After cancellation, your account data is handled according to the retention windows in the Privacy Policy.

13 · Governing law and dispute resolution

These Terms are governed by the laws of United State. Before starting any formal proceeding, please email order@flowmails.net so we have a chance to resolve the dispute informally.

14 · General provisions

We may update these Terms from time to time. We will give you at least 14 days’ notice by email before any material change takes effect, and we will update the “Last updated” date at the top of this page. Continued use after the effective date constitutes acceptance of the revised Terms.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. These Terms, together with the Privacy Policy and the Acceptable Use Policy, constitute the entire agreement between you and Flowmails with respect to the Service.

15 · Contact

For any question about these Terms, billing, or your account, contact us through one of the channels below. Each channel has a single owner and a defined response window, so the right address gets you the right reply fastest.

We do not currently publish a phone number or a mailing address. The four mailboxes above are the only channels we staff; everything else is forwarded to support@flowmails.net.